VoxAxis Support

Last updated: November 12, 2026

Need help? Email voxaxis.app@gmail.com. Please say which iPhone and iOS version you are on, and what you were doing when it went wrong. Bug reports and feature requests are both welcome, and they are read by the person who makes the app.

Contact

Email: voxaxis.app@gmail.com
App Store: VoxAxis: Scan & Listen
Instagram: @voxaxis.app

VoxAxis is made by one person, so replies can take a day or two. Every message gets one.

Scanning paper

Scan one page per shot

Photograph a single page at a time. When a two page spread is captured in one shot, the second page often comes out scrambled. Lay the book flat, fill the frame with one page, and keep the lighting even.

The camera inside the app

The camera uses the same document scanner iOS uses elsewhere, so it finds the edges of the page, straightens it and corrects the perspective. You can keep shooting to add page after page, then review them as a grid before the text is read out.

Scanned PDFs with no text in them

A PDF made by a scanner or a copier is often just pictures of pages with no text layer. VoxAxis detects that and runs text recognition over the pages, with a progress indicator. It takes longer than a PDF that already contains text.

A large PDF will not open

If a file lives in iCloud Drive and has not been downloaded to the iPhone yet, it can fail to open. Open it once in the Files app so iOS downloads it, then try again in VoxAxis.

Files and books

What you can import

PDF, EPUB, Word (.docx), Markdown, RTF and plain text. You can also share a web page or a link to VoxAxis from another app, and the text is taken out of the page to be read aloud.

Combining pages into one document

Scans and imported files can be merged into a single document, so a book that arrived as separate files plays through as one piece. Merging is available on every plan, including the free one.

Free books

The Books tab carries public domain titles from Project Gutenberg, Wikisource and Aozora Bunko. If a search comes up empty, try the original title. Older translations are sometimes filed under a different name than the one in common use.

Playback

Starting from a particular place

Double tap any part of the text and playback starts from there. When you reopen a document, it resumes from the last place you heard.

Speed

The speed shown is the speed you get. At 1.5x the audio really is one and a half times faster.

Pronunciation

If a name or a technical word is read incorrectly, you can register how it should be read, either by spelling or in phonetic symbols, and listen to it before saving.

Playing with the screen off

Playback continues when the screen is off and when you switch to another app, and it appears on the Lock Screen and in Control Center.

Plans and purchases

Every feature is available on every plan. The plans differ only in how much you can listen to and scan in a week.

PlanListeningScanning
Free2 hours a week10 pages a week
VoxAxis Pro (one time)10 hours a week100 pages a week
VoxAxis Max (subscription)No limitNo limit

When the week resets

Every Monday at midnight, by the clock on your iPhone. The amount you have used this week is shown in the app, so nothing runs out without warning.

What counts

Only seconds in which sound actually comes out. Time while paused or stopped is not counted. Pages counted toward scanning are the ones that go through text recognition, which means the camera, photos and scanned PDFs. Importing an EPUB, a Word file or any other file that already contains text does not count.

Restoring a purchase

On a new iPhone, or after reinstalling, open the purchase screen and tap Restore Purchases while signed in with the same Apple Account that bought it. VoxAxis Pro is a one time purchase and does not expire.

Managing or cancelling a subscription

VoxAxis Max is managed by Apple, not inside the app. Open the Settings app, tap your name at the top, then Subscriptions. Cancelling there stops the next renewal and you keep access until the period you paid for ends.

Redeeming a code

There is a place to enter a code on the purchase screen in the app. A code can also be redeemed in the App Store, under your account.

Refunds

Purchases are handled by Apple, so refunds go through Apple at reportaproblem.apple.com. We cannot issue them ourselves.

Your data

Where your documents live

On your iPhone. VoxAxis runs no servers that receive your documents. Reading aloud, translation and text recognition all happen on the device, and no account is needed.

Moving to a new iPhone

Turn on iCloud backup in the app before you switch. It is off by default. Your library, bookmarks and settings are then saved to your own iCloud Drive, and come back when you sign in on the new iPhone.

Deleting everything

Deleting the app removes what is stored on the iPhone. An iCloud backup stays until you delete it, in the Settings app under your name, iCloud, Manage Storage.

The full details are in the Privacy Policy.

Requirements

iPhone running iOS 17.0 or later. The app is in English, Japanese, Korean, Traditional Chinese, German, French, Italian, Spanish, Portuguese and Russian.